We reserve the right to refuse service. The ToS may change at any time, if it does you will be prompted to re-read it when you try to place an order.
The shipping cost depends on the total distance traveled in order to transport
the goods and also on the price of the goods to cover the risk of accidents during the transport. For most
orders shipping time is less than 48 hours. For very big orders it will be at most 72 hours. Deliveries
are done either via dropchest or directly if you are online. Dropchest security is your responsibility
(snitch as needed). Live animals are available only for local pickup when local pickup is an option.
If the option is available and you choose to pickup yourself, the cost will be minimal and mostly based on risk.
Orders that include delivery to places that are not easily reachable via the sea will not be fulfilled.
Prices are subject to change without notice. The prices visible in the item tiles, when rounded, are rounded down so that they are what you pay when you buy the amount written on the tile. If you buy more than that amount you will notice that you'll probably get something a little higher than the visible price. For example if you see 1.2i for an item, if you buy 100 of that item it will cost something between 120 and 129. In other words CivMall absorbs the loss from rounding errors when rounding is performed. If your final price has decimals in the iron (e.g. 5.44 iron) you may round down and only pay the integer part. If you want to see the exact price of an item, hover your mouse on the price in an item tile (not in the cart) and a tooltip will show you the exact price in diamonds.
Item stock is updated about once per day. If we receive many orders, you may end up ordering items that are out of stock because of other orders. If we can not restock in time we'll PM you on reddit and you may cancel your order.
You may not cancel an order if it has been already shipped or if we have already restocked in order to cover for the goods that you ordered (you will be notified and asked to confirm if a restock is needed in order to cover your order). In all other cases you may ask for a cancellation by contacting /u/Tritonio.
Sell your stuff through CivMall
CivMall is aiming at the retail market. If you are a producer, CivMall may be interested in listing your goods. Please contact /u/Tritonio and we will get things going ASAP.
What is OnIChAn?
The Online Industrial Chain Analyzer is a web based tool that can help analyze production chains. In essence the user types in a list of possible recipes (things like crafting recipes, or factory recipes or market buy prices) and OnIChAn will show you what is the minimum price that you should be charging for every possible output of your production process if you were to sell that output as well as what is the cheapest way to manufacture your output if more than one are possible. If you are into mass production of goods and you want to optimize your production process as well as select the proper production process between all the possible ones, you could really benefit from this tool. OnIChAn is charged per use. You can change your input database as often as you like but whenever you ask OnIChAn to perform its analysis, your remaining uses of the tool are reduced by one. If you run out or if you are a new user, you can purchase more uses from CivMall. Contact /u/Tritonio if you'd like a demonstration.
Normally the location data and the name you provide in your order will be only read by Tritonio but in some cases it may also be shared with whichever courier is employed to do the actual delivery. Sometimes we may need to ask other people on our way on how to reach you. If you need a discreet delivery please state it in your order in which case no third party courier will be hired for the delivery and your order data will be kept confidential in all cases.
Feel free to contact /u/Tritonio for any questions or suggestions.